Contact Us
This is the page to use if you want to reach the editorial team behind Non Gamstop Casinos. Write to us through the contact form on shakethedust.co.uk and we will read what you send. We are a research and comparison publisher, not a casino operator, so the fastest route to a useful answer is telling us which site you are asking about and what specifically you need checked — a bonus term, a withdrawal rule, a payment method, or something on one of our pages that looks wrong.
Before you write, it helps to know what we can and cannot do. That distinction saves readers a lot of time.
What we can help with — and what we can't
| Bring this to us | Take this to the operator or a support service |
|---|---|
| Corrections to a review, rating or bonus description on this site | A pending withdrawal, locked account or blocked deposit at a casino |
| Questions about how wagering requirements, cashout caps or game contribution work | Identity verification documents and source-of-funds requests |
| Asking us to clarify whether a payment method is available to GBP accounts | A formal complaint against an operator, which follows their own procedure |
| Feedback on our comparison criteria or how we rank sites | Gambling harm support, self-exclusion and blocking tools |
| Press, partnership and affiliate enquiries | Disputes over bonus forfeiture, where the operator's terms are the starting point |
We cannot access your casino account, release a payment, overturn a bonus decision or contact an operator on your behalf. Nobody outside the operator and its licensing body can. What we can do is tell you what the published terms say, where a rule is ambiguous, and what the realistic escalation route looks like.
How we earn money, stated plainly
Non Gamstop Casinos earns commission when a reader follows a link to a casino and opens an account. That is how the site is funded. Commercial relationships do not buy a position in our lists and do not change an editorial rating — if you think a placement looks bought, say so in your message and we will explain how that site was assessed. Every operator we list is licensed outside Great Britain and is therefore not regulated by the UK Gambling Commission. More on what that means sits on our non GamStop casinos comparison.
Sites readers ask about most
Most incoming questions are about the headline welcome offers on our top-ranked sites, usually along the lines of "is this figure real?" The honest answer: the number is the advertised maximum, not what a typical deposit unlocks. Here is how we'd frame the three we're asked about most.
Betmica — the biggest advertised figure on our list
Betmica sits top of our rankings with an editorial rating of 10.0, and the reason it draws the most messages is its Welcome Offer of 570% up to £5,700 plus 270 free spins. A percentage that size only matters if you deposit near the cap, and the bonus is subject to wagering requirements, maximum bet limits while a bonus is active, and an expiry window — check those before you treat the headline as money. Limitation: a high-percentage, multi-tier package is the hardest type to clear, and readers who deposit small amounts rarely see anything close to the advertised ceiling.
Kikibet — a comparable package with a euro-facing cap
Kikibet is on this page because its 350% up to 5,555 £ and 300 free spins offer is structured similarly to Betmica's but with a lower multiplier, which usually means a slightly gentler playthrough. Rated 9.9. Free spins normally carry their own wagering and often a cap on winnings converted from spins — ask us if the terms are unclear and we'll point you to the clause. Limitation: bonus caps and account currency are not always presented consistently, so confirm your account is genuinely denominated in GBP before depositing to avoid conversion costs.
Betninja — a flat cash figure instead of a percentage
Betninja earns its place for readers who find percentage packages confusing. The offer is a £1,000 bonus and 100 free spins for all new players, also rated 9.9. A fixed sterling cap is easier to reason about: you know the maximum before you start. Limitation: "all new players" still means eligibility conditions apply — minimum deposit, qualifying payment methods and territory restrictions — and a flat cap does not tell you the wagering multiple attached to it.
Other sites we cover and are regularly asked about include WinnerIsland (welcome bonus up to €1,000 + 100 free spins), Zombillion (250% up to £4,000 + 200 free spins), Smash Casino (600% up to €10,000 slots package), Nightluck (€6,400 + 280 FS + 805%), CoinPoker (150% up to $2,000), Rivo (1000% up to €10,000 + 25% cashback) and Daytonaspin (255% up to £4,500 + 255 free spins). Where an offer is quoted in euros or dollars, a UK reader should expect currency conversion somewhere in the chain.
Money questions we get asked before you ask them
A large share of contact messages are about cost and cash flow, so here is the general shape of it. Specific limits vary by operator and by your account, and we'd rather you check the cashier page than take a number from us.
- Minimum deposits — typically a small fixed sum, but a welcome package usually has its own higher qualifying deposit. Meeting the site minimum is not the same as qualifying for the bonus.
- Debit cards — the most common route for UK players. Availability at offshore sites is not guaranteed and can change without notice; some card issuers decline gambling transactions outright.
- E-wallets and PayPal — e-wallets are widely offered, but PayPal is rarely available at casinos licensed outside Great Britain. Never assume it is there because it appears in a logo strip; check the cashier while logged in.
- Bank transfers — usually reserved for larger withdrawals, slower, and sometimes subject to a fee at the bank's end.
- Cryptocurrency — common at overseas sites and often the quickest route, but you carry the exchange-rate risk and any network fee, and it is not covered by UK consumer payment protections.
- Currency conversion — if the account is in euros or dollars, you pay a spread twice, going in and coming out. A genuine GBP account avoids that.
- Withdrawal timing and limits — processing times are advertised, not guaranteed, and most sites apply daily, weekly or monthly caps. A large win can be paid in instalments over weeks.
- Verification — KYC checks, and sometimes source-of-funds requests, are normal and are the most common cause of delay. Sending clear documents early is the single most effective thing you can do.
What these sites actually offer
If you are contacting us to ask whether a particular type of game is available, the categories break down roughly as follows. Slots dominate the libraries, ranging from low-volatility titles that pay small and often to high-volatility games that pay rarely and large, with RTP figures published by the software provider rather than the casino. Progressive jackpots pool stakes across operators. Table games cover blackjack, roulette and baccarat in both RNG and live-dealer formats, with live rooms streamed from studios and usually carrying higher minimum stakes. Mobile play is browser-based at most of these sites rather than app-based. We do not publish game counts, because operators change them constantly and we cannot verify a catalogue total.
The sportsbook side
Several of the casinos we cover also run a sportsbook, which behaves quite differently from the casino. Football, tennis, horse racing and esports markets are typically offered pre-match and in-play, with accumulators, bet builders and cash-out where the operator supports them. Sports free bets are a separate promotion from casino bonuses and normally carry minimum qualifying odds — 1.50 or higher is a common condition — with the stake not returned on a winning free bet. Some sites run a shared wallet across casino and sportsbook, others keep balances separate; that matters if you are trying to clear a casino bonus, since sports bets rarely contribute to casino wagering. Ask us about a specific site and we will tell you what its terms state.
Eligibility, regulation and what it means for you
You must be 18 or over to gamble. The operators listed here hold overseas licences, commonly Curaçao, and are not licensed by the UK Gambling Commission. Two consequences follow. First, they are outside GAMSTOP, so a GAMSTOP self-exclusion — which runs for six months, one year or five years across GB-licensed sites — will not block registration here. Second, UKGC consumer protections and the associated alternative dispute resolution routes do not apply; complaints go through the operator's own procedure and then, if unresolved, to whatever body its licence names. Accepting UK customers is not the same as being authorised to serve them, and we say so on every page rather than blurring it.
If you are contacting us because gambling has stopped being entertainment, please read our responsible gambling guidance instead. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day, and blocking software such as Gamban or BetBlocker works at device level regardless of where a site is licensed. We are not a support service and will always point you there.
How we assess the sites we list
- We check the published licence and ownership details against the operator's own site and licence register entry, and record what we could not confirm.
- We read the full bonus terms — wagering multiple, game contribution, maximum bonus bet, expiry, cashout cap — not the banner.
- We review the cashier for GBP support, method availability to UK customers, stated fees and withdrawal limits.
- We look at the game range by category and the providers behind it, without claiming catalogue totals.
- We note support channels and complaints routes.
Ratings are editorial, produced by our team — they are not customer review scores, and no operator can pay to move up. We research and verify; we do not claim to have deposited or withdrawn at these sites. Findings on this page were reviewed on 26 September 2026 and terms can change at any time. More about who writes this is on our about page, and the rules for using the site sit in our terms and conditions.
Getting a faster reply
Include the casino name, the exact wording of the term you are querying and, if it is a correction, the page it appears on. Screenshots help. Please don't send account numbers, passwords, card details or copies of identity documents — we have no use for them and no reason to hold them. If your message is about money an operator owes you, we will tell you honestly that the complaints route runs through them, and we will point you at the clause that governs it.
If you've read a review here and something didn't match what you found on the site itself, that's exactly the kind of message we want. Send it over and we'll recheck.